PRIVACY POLICY
Who Are We?
When we mention “we,” “us,” and “our,” we are referring to Fintech Capital ABN 32 680 192 134, along with our subsidiaries and related businesses.
Our Commitment to Safeguarding Your Privacy
We understand the importance of protecting your personal information. This document outlines our commitment to safeguarding the personal information we hold about you and how we utilise that information. We ensure that any personal data collected will be used solely for the purposes for which it was collected or as permitted by law. Our primary goal is to assure you that your personal information is treated with care and protection. Our commitment aligns with the Australian Privacy Principles for safeguarding personal information, as stated in the Privacy Act and other relevant laws.
Personal Information
When we refer to personal information, we mean data that reasonably identifies you. This may include information or opinions about you. The personal information we may collect includes your name, date of birth, address, email address, phone number, account details, occupation, and any other information necessary to identify you. If you are applying for finance, we may also collect information such as the ages and number of your dependants and cohabitants, the duration of your current address, your employment details, and proof of income and expenses.
We may also collect credit information, including details used to assess your eligibility for finance. This credit information may include any outstanding finance you have, your repayment history for those loans, and any defaults. Typically, credit information is exchanged among credit and finance providers and credit reporting bodies.
If you make purchases through us, we will also collect your payment information. Similarly, if we need to make payments to you, we will collect this information. If you apply for employment with us, we will gather information about your work history and contact your referees. Additionally, if you seek to become a Funding Assist Member to arrange finance contracts, we will collect information to assess whether you meet the accepted standards for finance brokers.
Why We Collect Your Personal Information
We collect personal information to assess your finance application and manage your finances effectively. Additionally, we may use your personal information for direct marketing and to maintain a positive relationship with you. Periodically, we may offer you other products and services.
If you apply to become a finance broker with us or seek employment, we collect information to help us make appropriate decisions. We may also disclose your personal information to other organisations that provide products or services used or marketed by us. These organisations may include other mortgage intermediaries, insurance partners, lenders, valuers, lenders mortgage insurers, surveyors, accountants, credit reporting bodies, recoveries firms, debt collectors, and lawyers, as well as other entities involved in your finance or our business.
How We Collect Your Personal Information
Where possible and reasonable, we collect your personal information directly from you. However, we may also obtain personal information from credit reporting bodies, finance brokers, accountants, lawyers, referees, and other relevant sources.
Do We Disclose Your Personal Information?
We may disclose your personal information to various parties, including prospective funders or intermediaries related to your finance requirements, other organisations involved in managing or administering your finance (e.g., third-party suppliers, printing and postal services, call centres, lenders mortgage insurers, trade insurers, and credit reporting bodies), associated businesses interested in marketing products to you, companies providing information and infrastructure systems to us, representatives acting on your behalf (e.g., finance brokers, lawyers, and accountants), entities for which you have provided consent, entities required by law (e.g., under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) or under a subpoena or court summons), investors, agents, advisers, or entities with an interest in our business, and your employer, referees, or identity verification services.
Before disclosing your personal information to others, we take reasonable steps to ensure that the recipient is committed to protecting your personal information or that you have given your consent. Some of your personal information may be stored in cloud storage or IT servers located outside Australia.
We may also disclose your personal information to overseas entities providing support functions to us. To learn more about these entities, please contact us.
Credit Information
We may collect and exchange various types of credit information with credit reporting bodies and other entities. This includes credit liability information, repayment history information, information about the type of finance you are applying for, default and payment information, and court proceedings information. We use this credit information to assess your finance application and manage your finance. The credit information may be stored electronically on our secure servers or in paper form. We may also use cloud storage for credit information.
You have the right to request access to your credit information and ask for corrections if needed. You can also request credit reporting bodies not to use your credit information for pre-screening credit offers. If you believe you may have been a victim of fraud, you can contact the credit reporting body to address this.
veda.com.au,
experian.com.au,
dnb.com.au
Direct Marketing
From time to time, we may use your personal information to provide you with up-to-date information on finance offers, changes in our organisation, or new products or services that may interest you. If you do not wish to receive such marketing information, you can opt out at any time by emailing us at contact@fintechcap.com.au. If the marketing is done via email, you may use the unsubscribe function. We will not charge you for opting out and will process your request promptly.
Updating Your Personal Information
We strive to maintain accurate and up-to-date personal information about you. If your personal information changes, please inform us so that we can update our records accordingly. You may contact us to make any necessary changes.
Access and Correction to Your Personal and Credit Information
You have the right to access the personal and credit information we hold about you. If you wish to do so, you may contact us. We may charge a fee to cover our costs in providing this information. We aim to respond to your request within 30 days and may need to consult with other entities to properly investigate your request.
There may be instances where we are not obligated to provide access to your personal information, such as when the information is related to ongoing or anticipated legal proceedings, or if your request is vexatious. In such cases, we will provide an explanation for the denial.
If any of the personal information we hold about you is incorrect, inaccurate, or outdated, you may request us to correct it. We will aim to provide you with information about the correction within 30 days of receiving your request and may consult other entities during the investigation.
Using Government Identifiers
We do not use or disclose government identifiers (e.g., tax file numbers) except as required by law. We will never use a government identifier to identify you.
Business Without Identifying You
In some instances, where lawful and practicable, we may allow you to conduct business with us without providing personal information. For example, you may inquire about interest rates or promotional offers without the need for personal information.
Sensitive Information
We only collect sensitive information with your consent. Sensitive information includes data related to your racial or ethnic origin, political beliefs, trade or professional memberships, sexual preferences, criminal record, or health.
Security of Your Personal Information
We take reasonable steps to secure your personal information by storing it in a secure environment, both electronically and in paper form. We also strive to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Fintech Capital Complaints Policy
If you find yourself displeased with how we have handled your personal data or if you have an objection regarding our adherence to the Privacy Act, kindly reach out to our designated complaints officer via email at contact@fintechcap.com.au. Your complaint will be acknowledged within seven days. We strive to resolve your complaint within 30 days.
Regardless of whether we are a licensee, representative, or credit representative, our reputation is established on matching the most suitable product(s) to each individual’s needs. We make every effort to ensure contentment with our services and offerings. Nonetheless, there may be instances when applicants feel dissatisfied with the outcomes of our consultation process. If you have a complaint about the service we provide, the following steps or avenues for resolution are available.
Step 1
Most complaints result from miscommunication and can usually be swiftly rectified. Therefore, please initiate contact with your individual broker first and voice your concerns.
Step 2
If the matter is not satisfactorily resolved within five working days through discussions with your broker, we will follow our internal complaints process to address your complaint appropriately. In this situation, the complaint will be internally escalated to our Complaints Officer. You may also contact the Complaints Officer directly.
Complaints Officer
Name: Complaints Manager
Phone: (03) 8763 2200
Email: contact@fintechcap.com.au
Address: 25 Old Geelong Rd, Hoppers Crossing VIC 3029
Note: In certain situations, your broker might also serve as the Complaints Officer. This will not hinder the resolution of your complaint appropriately.
By using our internal complaints process, we hope to facilitate the prompt and fair resolution of your complaint. Although the maximum timeframe for providing a written response is 45 days, we strive to resolve these issues much sooner, in line with best practices and our organisation’s reputation.
Step 3
If you remain dissatisfied after going through the above steps, there are other avenues available for dispute resolution. This is then handled externally and independently.
This external dispute resolution (EDR) process is accessible to you at no cost. All credit representatives and their authorising licensee are required to be independent members of an ASIC-approved EDR scheme. If a credit representative’s EDR is displayed, kindly contact that EDR scheme first to escalate your complaint.
Name: AFCA
Phone: 1800 931 678
Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Additional Information
For further details on how we manage your personal or credit information, please contact us at contact@fintechcap.com.au
Modifications to Our Privacy and Complaints Policy
We constantly review all our policies and strive to stay up-to-date with market expectations. Technology and laws are continually changing, impacting marketplace practices.
As a result, we may update this privacy policy occasionally or as the need arises.
You may request this Privacy and Complaints Policy in an alternative format.